Frequently asked questions

Sign in and open My Deliveries. Each delivery shows its tracking number. You can also ask the sender for the number assigned to your parcel.

For public tracking, open /track or Track my Delivery on the company visitor Home, enter the number from your sender and select Track. No login is needed for this lookup. Active subscribers can also use their signed-in tracking page for deliveries in their own account.

Check the number with your sender, including any typing mistakes. Public tracking needs a valid tracking number, not a login; signed-in subscriber tracking shows only deliveries linked to your account. If the number still cannot be found, contact the sender or support.

Pending Processing: the delivery record is awaiting processing. Ready to Ship: the parcel is prepared for dispatch. Shipped: it has been dispatched. In Transit: it is moving toward its destination.

Out for Delivery: it is on the final delivery leg. Delivered: delivery has been recorded as complete. Returned to Sender (RTS): the parcel has been returned to its sender. Cancelled: the delivery has been cancelled.

The page shows the latest recorded update, not a live vehicle location. If an update seems overdue, contact support with your tracking number so the team can check. Delivery timing depends on the shipment; this FAQ does not promise an arrival date.

Subscribers can edit their delivery details in My Deliveries. If the parcel is already moving, contact support to confirm whether an address change can be carried out. Editing the record alone does not confirm a reroute. Only authorized staff can change delivery statuses.

Contact support with your tracking number and explain what happened. The team can check the recorded outcome and advise on next steps. Redelivery, return arrangements and any fees must be confirmed by the team; they are not guaranteed by this FAQ.

No. Open /track and enter your tracking number. Public tracking and its Support link are available without signing in; they do not provide profile editing, subscription management or company operations.

Today is the default transaction-date filter. Choose All dates to see the full list, or use Show all dates when today has no shipments. Today uses Philippine time (Asia/Manila).

Last Week is the previous Monday through Sunday. Last Month is the previous calendar month, not the last 30 days. Filters use transaction dates in Asia/Manila. All dates removes the period filter.

Subscriber delivery status changes recorded by staff trigger an email notification to the customer’s registered address. Check your spam folder if it does not arrive. Email delivery is not guaranteed; the tracking page remains the place to check the recorded status.

No. Tracking shows recorded shipment updates. Company map parcel pins represent delivery destinations, not a vehicle’s live position.

Open Subscribe and sign up with your email and password. Follow the confirmation email, then log in. On My profile, add your full name and phone number and select Save profile. You can complete your profile before your subscription is activated.

Check your spam or junk folder and confirm that you entered the right email address. If it still has not arrived, contact job@goldentrade.solutions for help. Never share your password or confirmation link.

On Log in, select Forgot password? and enter your account email. Follow the password-reset link in your email and choose a new password. If the link has expired or was already used, request a new one.

Your signed-in subscriber delivery pages show only your own records. Public tracking discloses the available shipment details to someone who knows its tracking number, so share that number only with intended recipients. Company customers see transactions linked to their account, not the company’s staff, vehicles, trips or other customers’ transactions. Authorized operations staff can access records needed for their work.

Sign in and open My company. Customers assigned to a company see My transactions, with parcels linked to their account, their current statuses and transaction dates. Completed and returned transactions remain in the list. Company membership is assigned by a company administrator; signing up alone does not grant company access.

Active subscribers can open Support and start a conversation about their delivery. The support assistant uses help information and your own delivery data; uncertain questions are handed to the team. For account or subscription help before activation, email job@goldentrade.solutions.

Open /change-password after signing in. Enter your current password, new password and confirmation, then submit the change. If you do not know your current password, use Forgot password? on Log in instead.

It opens the public customer FAQ without requiring login. For shipment-specific help, use your sender or the company contact details. The signed-in support chat remains subject to subscriber access.

No. Creating an account lets you complete My profile and view subscription options. Subscriber access is activated manually by the Goldentrade team after your plan request is reviewed.

On My profile, select Subscribe, choose a plan and select Request this plan. This opens your email app with a plan-request subject. Include your account email and send the message yourself. The button does not send an email or activate access automatically.

After activation, your five subscriber pages are My profile, Subscription, Track my Delivery, My Deliveries and Support. My profile is your subscriber home page. Before activation, you can still manage your profile and request a subscription. Company access is assigned separately.

Sending the request does not activate access immediately. The team needs to review and activate it manually. Contact job@goldentrade.solutions with the email used for your account if you need an update. No activation time is guaranteed here.

Email job@goldentrade.solutions with your account email and the change you want. The team will confirm the applicable plan terms and next steps. Sending an email does not itself change your access.

Starter supports one hub, single-drop trips and manual routing. Growth adds multi-drop trips, bulk acceptance and automatic routing, with unlimited user, hub and monthly-trip caps. Fulfillment adds Hub Supervisor, in-app acceptance and mid-day re-routing. Access still depends on the assigned company role.

Yes. Use the visitor Home link supplied by that company. It shows its website content, placed artwork, logo and contact details. It does not grant access to staff, vehicles, reports or private transactions.

No. The visitor Home is view-only on phones and computers. Company Admins and company Delivery Managers must sign in and open My company → Company setup to edit it.

Tap the phone number or email address in the top bar to open your phone or email app. Company contact details also appear in the Home page contact section when provided.

No. Company branding and artwork belong to that company. Uploading them does not replace another company’s images or Goldentrade’s public website branding.

Submit your correct company details and work email on Request a demo. Eligible new applicants receive a separate seven-day Starter company demo with Company Setup instructions after Goldentrade is notified. Existing company or staff accounts may need manual follow-up. A demo request is not a paid subscription.

Follow the secure access instructions in the email and confirm account ownership before signing in. New demo accounts receive a temporary password with an option to change it; existing account passwords are not automatically replaced. Never share passwords or access links.

Company demo access expires seven days after company creation for all its members. Records are retained, but access and the demo visitor Home stop when it expires. Contact Goldentrade to arrange continued access.

Starter allows 5 images, Growth 12 and Fulfillment 18, including the company logo in each total. The Starter demo allows 5 even if you are considering a higher plan.